This guidance has been withdrawn while it awaits confirmation by a registered dentist. Please consult a registered dentist for advice on this point.
However, online consultations have significant limits because a dentist cannot perform a physical examination. A proper diagnosis often requires feeling the teeth and gums, checking for mobility, and taking X-rays. While a video call can show some issues, it cannot replace the detailed information gained during an in-person visit. You should view a virtual consultation as a preliminary step rather than a final diagnosis.
Online visits are particularly helpful for patients in remote areas who need to decide if they should travel to a city for specialised care. The dentist can review uploaded photos or previous records to provide general advice. But if you have pain, swelling, or a broken tooth, an in-person appointment is usually necessary to provide actual treatment. A dentist cannot perform a filling, extraction, or cleaning through a screen.
If you use an online service, ensure the platform is secure and the dentist is a registered professional. Be prepared to provide a clear description of your symptoms and any relevant medical history. Remember that any advice given online is based on limited information and should be followed up with a clinical examination as soon as possible to ensure your safety and the accuracy of the care provided.